Contact Us
We welcome corrections, suggestions, and reader feedback. Terminal Guide is a small editorial project and we read every message that comes in.
What we respond to fastest
- Factual corrections. If a terminal count, runway count, or hub airline on this site no longer matches the published reality, please tell us. Include a link to the official airport or BTS source if you have one.
- Outdated guidance. Airport construction projects, concession changes, and security checkpoint reorganizations happen constantly. If a section of one of our guides has become misleading, let us know which airport and which section.
- Suggestions. If there is a topic we are not yet covering — TSA checkpoint wait time data, lounge access programs, off-airport parking comparisons — that you would find useful in the same predictable, side-by-side format as our existing pages, send it our way.
What we do not do
We do not provide flight booking assistance, refund or compensation help for delayed or cancelled flights, lost-baggage claim handling, or any direct service-recovery functions. Those need to go through your airline or the airport operator's customer service team. We also cannot accept payment for editorial coverage — every airport in our top 50 is included on the same basis as every other airport, and our ranking reflects published passenger volume, not a commercial relationship.
How to reach us
Email is the best channel for non-urgent feedback: editor@terminalguide.example. For press, advertising, or partnership inquiries, please use partnerships@terminalguide.example. We typically respond within a few business days; complex factual corrections may take longer if they require us to verify details with multiple sources.
A note on traveler safety
If you have a time-sensitive question about a flight that is in progress — gate changes, delays, airline desk locations — please contact your airline's official customer service line or check the airport's live flight information display system. Terminal Guide is a reference work, not a real-time operations tool, and we cannot help with anything that needs to be resolved in the next hour.